References in the field of quality management

5th Quality Academy – Walter Junger & Friends, Ltd
Frankfurt, Germany
Presentation of a one-day seminar on Quality Management
June 2010

Garten-Center Ernst Meier AG
Tann, Switzerland
Development of a Business Philosophy and implementation of a holistic
Quality Management System
Since November 2009
www.meier-ag.ch

The Ritz Club Casino
London, Great Britain
Development and realization of a one week training with the topic “Service Excellence”
November 2009
www.theritzclub.com

4th Quality Academy – Walter Junger & Friends, Ltd.
Berlin, Germany
Presentation of a two-day seminar on Quality Management
September 2009

Oetker Hotel Collection
Baden-Baden, Germany
Development of a Business Philosophy and implementation of a holistic
Quality Management System
June 2009 to May 2011
www.oetkerhotels.com

3rd Quality Academy – Walter Junger & Friends, Ltd.
Oberstdorf, Germany
Presentation of a two-day seminar on Quality Management
March 2009

Kameha Hotels & Resorts AG
Zug, Switzerland
Development of a Business Philosophy and implementation of a holistic Quality Management System
January to December 2009
www.kameha.com

2nd Quality Academy – Walter Junger & Friends, Ltd.
Oberstdorf, Germany
Presentation of a two-day seminar on Quality Management
December 2008

1st Quality Academy – Walter Junger & Friends, Ltd.
Berlin, Germany
Presentation of a two-day seminar on Quality Management
September 2008

No Kangaroo GmbH
Berlin, Deutschland
Development of a Business Philosophy and implementation of a holistic Quality Management System
August 2008
www.nokangaroo.com

Lufthansa AG
Frankfurt, Germany
Development of a concept draft for the implementation of a Concierge Service for priority customers
June 2008
www.lufthansa.de

University of Nevada, Las Vegas (Singapore Campus)
Singapore
Lecture on “Service Excellence through Total Quality Management”
January 2008
www.unlv.edu.sg

Parkhotel Frank
Oberstdorf, Germany
Development of a Quality Management system for all areas of the hotel and the reorientation of the brand “Parkhotel Frank”
March 2007 to December 2008
www.parkhotel-frank.de

ArabellaStarwood Hotels & Resorts GmbH
Munich, Germany
Implementation of a new Business Philosophy and introduction of a Quality Management System for all members of the group world-wide
January 2007 to December 2008
www.arabellastarwood.de

Casinos Austria International
Brussels, Belgium
Expansion of the service branding for the Grand Casino Brussels and implementation of a Quality Management System
May 2006
www.gcb.be

Audi AG
Lausanne, Switzerland
Speaker for the international Audi Service Manager Conference 2006
October 2006
www.audi.com

Audi AG
Ingolstadt, Germany
Development of a holistic training programme on “Premium Behaviour”
October to December 2006

Audi AG
Salzburg, Austria
Speaker at the International Importers’ Conference 2006 on “Consistency in Behaviours“
December 2006

Lufthansa AG
Frankfurt, Germany
Keynote speaker for 14.000 flight attendants on the service initiative “Service Excellence”
November 2004 to December 2006